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Refund Policy



Clock Winder offer a 15 days exchange / refund program for any reason, even if you simply changed your mind about your purchase. If you want another watch winder type, we will exchange it. If you decide you do not need a watch winder after all, we will refund your money.

To be eligible, you must email us: [email protected] and inform us of your plan to exchange / refund within 15 days of receiving your product. Our Customer Service Representative must first verify your original online purchase from houseofwinders.com. Products must be received by House of Winders in its original condition and unused, with its original packaging.

 

How to return an eligible item

  • Eligible items may be returned only after Clock Winder approves your return request. Requests should be submitted through email: [email protected]
  • Use the original packing material and include all accessories, and affix a shipping label to the return package(s).
  • Ship your return merchandise to Clock Winder at the address provided, pre-paid and insured (if you wish to insure the package), using the shipper of your choice. Clock Winder recommends insuring the shipment; Clock Winder is not responsible for damage or loss during shipment.

 

Processing

Clock Winder will process your return and a refund of the item’s price at the time of purchase (excluding shipping) will be made to your account upon receipt and inspection of the eligible item.

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